You Shouldn’t Feel That Way – and Other Phrases to Eliminate
How to replace suppression phrases with validation to improve communication “You’re getting upset over nothing.” That’s what my boss told me after a particularly difficult
Curiosity: The Secret to High-Functioning Communication
How to be a curious, not judgmental leader Walt Whitman said, “Be curious; not judgmental.” The word, curiosity, evokes a sense of openness and flexibility.
3 Components of Judgment: Are You Using All of Them?
Good Judgment Empowers Leadership Teams — Here’s How to Use Information, Experience & Gut Feel when Making Decisions “You weren’t promoted for your technical skills.
The Forgetting Curve: It’s Why Your Training Program Doesn’t Stick
Here’s how you can train managers for employee retention & satisfaction You’re trying to do the right thing by investing in training for your staff.
The Best Attributes of Engineers & How to Upskill to Be a Better Manager
Use these 3 tips for better management training It’s National Engineers Week! Let’s take a moment to celebrate engineers and the value they bring into
The New Must-Have Skill for Managers: Empathy
Leadership after COVID demands a new approach — here’s how to manage with empathy. Management & leadership is changing. Have you noticed? Check out this
The Hidden Costs of DIY Leadership Training
When resources are limited and uncertainty abounds, clients want to work with organizations they trust. Now, more than ever, your technical managers need enhanced interpersonal
The Neuroscience of Managing Distractions & How to Rebalance your Brain
So much about work has changed in the last 18 months — how we think about it, how we talk about it, even how we
Taming Tigers in the Boardroom: Self-Evaluation for Better Decision-Making
“Seek first to understand, then to be understood.” The classic advice in Steven Covey’s much-referenced guidebook to navigating worklife is widely applied to every stage
Why “Power Through It” Doesn’t Work & How to Reset Your Brain
“Power through it” is quick advice for hard or tedious work tasks. Our CEO Shelley Row breaks down the diminishing return of determination and how
Emotionless Leadership Hinders Effectiveness … Do This Instead
In leadership positions it’s inevitable that situations arise and provoke emotional reactions. Some emotions are low grade but others are like five-alarm fires. We are
Kindness at Work Pays Off: Now’s the Time
Improve your team with these tips for thoughtful management Kindness is natural but it isn’t always easy. Use these management techniques for kindness to improve
Life Hack: Steal these 7 Habits of Visionary Leaders
What’s your leadership philosophy? On paper, it seems easy to say you’re committed to fairness, profitability and something to do with sustainability. The workday, however,
Who Are You — Without Your To-Do List?
Anxious? Rebalance your day with mindfulness and meaningful work instead of checking off a to-do list. Here’s how I changed my perspective and realigned my
Employees are Leaving — Here’s What They Want You to Know
Employee retention. It’s a conundrum for even the most-seasoned managers. Over the past few weeks, I’ve seen an extensive uptick in conversations about The Great
Why Travel is Vital to Your Career & How to Go Without Guilt
Close your eyes and imagine the sound of crashing waves, the feeling of sun on your face, and a cool drink in your hand. For
Personality Conflicts at Work? How to Resolve Hard Feelings
Why you have to address personality conflicts at work Have you ever worked in an office where a performance problem went unaddressed? Have you ever
How To Diffuse Tense Moments in Three Steps
We’ve been talking about what it takes for your organization to run like a well-oiled machine. In our discussion the “oil” is communication skills. Previously, I
The Surprising Key to Productivity: Listening Skills
How to be a boss that is a good listener You want your office to run like a finely-tuned machine, each gear meshing seamlessly with
3 Essential Communication Skills for Improved Productivity
Want to get more stuff done? Here’s what it takes. You just want to get stuff done. That’s what I hear from the technical professionals
Understanding Humility & Leadership: a Guide for New Managers
How this aspect of self-awareness is a critical function in leadership How do you show up? A few weeks ago we introduced you to the
Right Brain or Left Brain—Which Makes You a Better Manager?
Learn how to find balance between your brain hemispheres Early in my engineering career, I never questioned whether I should use facts vs feelings for
Being the Smartest Person in the Room isn’t Enough. Now what?
Why smart people struggle in leadership positions & why technical experts need people skills You sensed it for some time. You know technically what is the
Tone Matters: How a Leader’s Words Influence Good & Bad Behaviors
Tone at the Top Matters: What Tone Are You Setting? As a manager, what you say and how you say it drastically affects your team.
Leading in a Pandemic: Lessons from 2020 by our CEO, Shelley Row
Whew! What a year it’s been. There’s nothing like a world-wide pandemic to put a spotlight on good (and bad) leadership. Here’s my list of
Is Your Leadership Development Program a Waste of Time? Here’s How You Know:
Leadership development is about applied learning that lasts. When I shifted to applied learning techniques, I saw increased impact, transformed behavior and lasting change.
Shelley Row, PE, CSP
Leadership For Technical Professionals
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