by Shelley Row | Jul 7, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
You made the decision, and you feel good about it. But that’s only part of the job. Communicating decisions effectively determines whether it succeeds or stalls. When the decision is unpopular, communication becomes even more important. As a manager, it’s easy to fall...
by Shelley Row | Jun 9, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
You are moving fast and you feel like you need to move faster. Make the decision. Send the email. Check the box. Keep things going. It feels productive. It feels efficient. But often, going fast leads to rework, confusion, and misguided action that slows everything...
by Shelley Row | May 12, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
Leaders, like you, like clarity. Data. Certainty. A clear path forward. But most of the time, especially during change – certainty is not what you get. Instead, you’re asked to make decisions with incomplete information, shifting priorities, and pressure to move...
by Shelley Row | Apr 14, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
We’re on a journey to create an accountability culture. However, accountability without consequences is just a suggestion. Too often, leaders avoid consequences. Leaders worry about conflict, morale, or being perceived as “too hard.” The reality is that inconsistency...
by Shelley Row | Mar 17, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
You, as a leader, are accountable for accountability. As we discussed in an earlier newsletter, clear expectations are essential – but not enough. Accountability succeeds or fails based on how expectations are communicated and how progress is assessed over time....
by Shelley Row | Feb 17, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
When do you first notice a problem with accountability? Is it when a deadline is missed? A deliverable doesn’t meet your expectations? Top staff scramble to make up for a gap in others’ performance? While each of these examples is a problem, the accountability problem...
