by Shelley Row | May 12, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
Leaders, like you, like clarity. Data. Certainty. A clear path forward. But most of the time, especially during change – certainty is not what you get. Instead, you’re asked to make decisions with incomplete information, shifting priorities, and pressure to move...
by Shelley Row | Apr 14, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
We’re on a journey to create an accountability culture. However, accountability without consequences is just a suggestion. Too often, leaders avoid consequences. Leaders worry about conflict, morale, or being perceived as “too hard.” The reality is that inconsistency...
by Shelley Row | Mar 17, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
You, as a leader, are accountable for accountability. As we discussed in an earlier newsletter, clear expectations are essential – but not enough. Accountability succeeds or fails based on how expectations are communicated and how progress is assessed over time....
by Shelley Row | Feb 17, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
When do you first notice a problem with accountability? Is it when a deadline is missed? A deliverable doesn’t meet your expectations? Top staff scramble to make up for a gap in others’ performance? While each of these examples is a problem, the accountability problem...
by Shelley Row | Jan 22, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
“Why don’t they just do what they are supposed to do when they are supposed to do it?!” This is how accountability problems typically show up: frustration with someone who isn’t meeting your expectations. While it’s true that staff need to do their job, it is also...
by Shelley Row | Jul 15, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
One of the biggest mistakes managers make during change is not reinforcing the message and assuming that once is enough. Communicating a message once—even clearly—is rarely sufficient. Repetition and consistency are crucial for effective communication. Why Repetition...
