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Reinforcing the Message: Consistency and Repetition in Times of Change

Reinforcing the Message: Consistency and Repetition in Times of Change

by Shelley Row | Jul 15, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership

One of the biggest mistakes managers make during change is not reinforcing the message and assuming that once is enough. Communicating a message once—even clearly—is rarely sufficient. Repetition and consistency are crucial for effective communication. Why Repetition...
Tailor Messages – Communicating Change to Different Audiences

Tailor Messages – Communicating Change to Different Audiences

by Shelley Row | Jun 17, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership

A one-size-fits-all communication strategy rarely works during change. Managers need to tailor messages to different audiences—because people hear and interpret information differently based on their roles, experiences, and concerns. Know Your Audience Consider who...
The Foundation of Change –Transparent Communication

The Foundation of Change –Transparent Communication

by Shelley Row | May 23, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership

Change. It isn’t always welcomed in the workplace. As they say, the only thing certain is change, and change brings uncertainty. Particularly in today’s environment, employees may wonder if they’ll have a job tomorrow with which to pay the mortgage, save for their...
Bridging the Gap to Leadership – 3 Critical Skills

Bridging the Gap to Leadership – 3 Critical Skills

by Shelley Row | Oct 22, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership

You work in a technical field, and you know your stuff. You are respected for your knowledge in the field. And then, you are moved into a leadership position. In an instant, everything changes. Suddenly, new skills are needed. If you are like most, little has been...
Ensuring Accountability: 6 Key Steps

Ensuring Accountability: 6 Key Steps

by Shelley Row | Aug 21, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership

Accountability. It’s a hot topic of conversation and frequently a topic filled with frustration. Managers complain that staff don’t take responsibility for completing a job on time and with high quality, or that staff don’t take ownership for the work. It is easy to...
Leadership Training: Is It Worth the Investment?

Leadership Training: Is It Worth the Investment?

by Shelley Row | Jun 25, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership

You have goals for profit, pressure from clients, and expenses to manage. In that environment, how can you justify the financial and time investment in leadership training? After all, you need your top people working on projects that generate profit. In a competitive...
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