by Shelley Row | Jan 22, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
“Why don’t they just do what they are supposed to do when they are supposed to do it?!” This is how accountability problems typically show up: frustration with someone who isn’t meeting your expectations. While it’s true that staff need to do their job, it is also...
by Shelley Row | Jul 15, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
One of the biggest mistakes managers make during change is not reinforcing the message and assuming that once is enough. Communicating a message once—even clearly—is rarely sufficient. Repetition and consistency are crucial for effective communication. Why Repetition...
by Shelley Row | Jun 17, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
A one-size-fits-all communication strategy rarely works during change. Managers need to tailor messages to different audiences—because people hear and interpret information differently based on their roles, experiences, and concerns. Know Your Audience Consider who...
by Shelley Row | May 23, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
Change. It isn’t always welcomed in the workplace. As they say, the only thing certain is change, and change brings uncertainty. Particularly in today’s environment, employees may wonder if they’ll have a job tomorrow with which to pay the mortgage, save for their...
by Shelley Row | Oct 22, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership
You work in a technical field, and you know your stuff. You are respected for your knowledge in the field. And then, you are moved into a leadership position. In an instant, everything changes. Suddenly, new skills are needed. If you are like most, little has been...
by Shelley Row | Aug 21, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership
Accountability. It’s a hot topic of conversation and frequently a topic filled with frustration. Managers complain that staff don’t take responsibility for completing a job on time and with high quality, or that staff don’t take ownership for the work. It is easy to...
