by Shelley Row | Jun 17, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
A one-size-fits-all communication strategy rarely works during change. Managers need to tailor messages to different audiences—because people hear and interpret information differently based on their roles, experiences, and concerns. Know Your Audience Consider who...
by Shelley Row | May 23, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
Change. It isn’t always welcomed in the workplace. As they say, the only thing certain is change, and change brings uncertainty. Particularly in today’s environment, employees may wonder if they’ll have a job tomorrow with which to pay the mortgage, save for their...
by Shelley Row | Oct 22, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership
You work in a technical field, and you know your stuff. You are respected for your knowledge in the field. And then, you are moved into a leadership position. In an instant, everything changes. Suddenly, new skills are needed. If you are like most, little has been...
by Shelley Row | Aug 21, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership
Accountability. It’s a hot topic of conversation and frequently a topic filled with frustration. Managers complain that staff don’t take responsibility for completing a job on time and with high quality, or that staff don’t take ownership for the work. It is easy to...
by Shelley Row | Jun 25, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership
You have goals for profit, pressure from clients, and expenses to manage. In that environment, how can you justify the financial and time investment in leadership training? After all, you need your top people working on projects that generate profit. In a competitive...
by Shelley Row | May 7, 2024 | Business Skills, Communication skills, Emotional intelligence, Employee Culture, Employee Engagement, Foundational Skills, Leadership
Whether on television, social media, or in newspapers, it seems we’ve lost a sense of respect. Increasingly with clients, I hear concern about the lack of civility at work. Impoliteness, one-sided viewpoints, and terse language create a tense mood which isn’t helpful...
