Kindness Matters

Kindness Matters

Where are the keys? They must be here somewhere. I drove to Starbucks between a meeting and my flight home. Clearly, I had the keys when I arrived. The Starbucks staff helped me search. No keys. “Maybe you left them in the car?” they offered. Maybe....
Flaming Emails: Don’t be THAT Person

Flaming Emails: Don’t be THAT Person

You know a flaming email when you see it. Sarcasm, anger, or a belittling tone seep through the screen.  It’s astounding how much tone we read into an email.  It’s easier than you might think to send a flaming email.  In fact, most executives that I work with don’t...