by Shelley Row | Jan 22, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
“Why don’t they just do what they are supposed to do when they are supposed to do it?!” This is how accountability problems typically show up: frustration with someone who isn’t meeting your expectations. While it’s true that staff need to do their job, it is also...
by Shelley Row | Jul 15, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
One of the biggest mistakes managers make during change is not reinforcing the message and assuming that once is enough. Communicating a message once—even clearly—is rarely sufficient. Repetition and consistency are crucial for effective communication. Why Repetition...
by Shelley Row | Jun 17, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
A one-size-fits-all communication strategy rarely works during change. Managers need to tailor messages to different audiences—because people hear and interpret information differently based on their roles, experiences, and concerns. Know Your Audience Consider who...
by Shelley Row | May 23, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
Change. It isn’t always welcomed in the workplace. As they say, the only thing certain is change, and change brings uncertainty. Particularly in today’s environment, employees may wonder if they’ll have a job tomorrow with which to pay the mortgage, save for their...
by Shelley Row | Jul 19, 2023 | Business Skills, communication, Communication skills, Emotional intelligence, Employee Culture, Foundational Skills, Leadership, Self-awareness
In today’s dynamic business landscape, organizational change is inevitable, especially during company acquisitions. The process of merging two companies brings forth a plethora of challenges, and one critical aspect that requires careful attention is the impact...
by Shelley Row | Jun 13, 2023 | Business Skills, communication, Communication skills, Emotional intelligence, Foundational Skills, Leadership, Self-awareness
Conflict can be a problem, but guess what? It’s also an opportunity for growth and stronger teamwork. As a leader, you know that conflict is inevitable. Here we’ll explore practical strategies to handle conflict. We’ll also discuss the importance of...
