by Shelley Row | Jan 22, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
“Why don’t they just do what they are supposed to do when they are supposed to do it?!” This is how accountability problems typically show up: frustration with someone who isn’t meeting your expectations. While it’s true that staff need to do their job, it is also...
by Shelley Row | Jul 15, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
One of the biggest mistakes managers make during change is not reinforcing the message and assuming that once is enough. Communicating a message once—even clearly—is rarely sufficient. Repetition and consistency are crucial for effective communication. Why Repetition...
by Shelley Row | Jun 17, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
A one-size-fits-all communication strategy rarely works during change. Managers need to tailor messages to different audiences—because people hear and interpret information differently based on their roles, experiences, and concerns. Know Your Audience Consider who...
by Shelley Row | May 23, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
Change. It isn’t always welcomed in the workplace. As they say, the only thing certain is change, and change brings uncertainty. Particularly in today’s environment, employees may wonder if they’ll have a job tomorrow with which to pay the mortgage, save for their...
by Shelley Row | Apr 17, 2025 | Business Skills, Employee Culture, Employee Engagement, Leadership
In this topsy turvy world, there’s a good chance that your organization is in a state of change. While change is an inevitable part of business, for many, today’s rate of change is unprecedented. In this environment, you might be interested to know that studies...
