by Shelley Row | Mar 17, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
You, as a leader, are accountable for accountability. As we discussed in an earlier newsletter, clear expectations are essential – but not enough. Accountability succeeds or fails based on how expectations are communicated and how progress is assessed over time....
by Shelley Row | Feb 17, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
When do you first notice a problem with accountability? Is it when a deadline is missed? A deliverable doesn’t meet your expectations? Top staff scramble to make up for a gap in others’ performance? While each of these examples is a problem, the accountability problem...
by Shelley Row | Jan 22, 2026 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
“Why don’t they just do what they are supposed to do when they are supposed to do it?!” This is how accountability problems typically show up: frustration with someone who isn’t meeting your expectations. While it’s true that staff need to do their job, it is also...
by Shelley Row | Jul 15, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
One of the biggest mistakes managers make during change is not reinforcing the message and assuming that once is enough. Communicating a message once—even clearly—is rarely sufficient. Repetition and consistency are crucial for effective communication. Why Repetition...
by Shelley Row | Jun 17, 2025 | Business Skills, communication, Communication skills, Employee Culture, Employee Engagement, Leadership
A one-size-fits-all communication strategy rarely works during change. Managers need to tailor messages to different audiences—because people hear and interpret information differently based on their roles, experiences, and concerns. Know Your Audience Consider who...
