When a person or situation triggers you, learn to recognize how it feels in your body. That’s your first line of defense to slow a knee-jerk reaction. Subscribe
The brain has two important electrical circuits for motivation. One activates feelings of reward and the other, feelings of threat. Whether staff, teams or clients, the reward circuit is the more reliable, long-term motivator of behavior. Unfortunately, the threat...
Pilots use it; some doctors use it. The benefits of its use have been documented. What is it? A simple checklist. Are you taking advantage of it? My sister and her husband are pilots. Each time I fly with them they pull out their pre-flight checklist. Even with hours...
Where are the keys? They must be here somewhere. I drove to Starbucks between a meeting and my flight home. Clearly, I had the keys when I arrived. The Starbucks staff helped me search. No keys. “Maybe you left them in the car?” they offered. Maybe....
I didn’t see it coming. The executives were gathered for our work on communication skills for the sake of enhancing productivity. (Poor communication skills are a leading cause of productivity loss.) Based on their input, we had flip charts around the room each with...
