Blue Fjord Leaders Blog

The Voice for Insightful Leadership with Shelley Row, P.E.

Top Leadership Tip: Just Care and Be Nice

Top Leadership Tip: Just Care and Be Nice

Some time ago, I spoke at and facilitated an Executive Leadership Program for a notable association.  The speakers were a who’s who in that industry--successful business people with a solid track record.  There were sessions on responding to RFPs, auditing and...

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Customer Service Week: Lessons from Helicopter Pilots

Customer Service Week: Lessons from Helicopter Pilots

They started with two helicopters, an office crammed into the corner of the hangar filled with beat up furniture. Today, there are eight helicopters, a flight simulator, an office building outside the hangar and services offered in three locations across the country....

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Communication Lessons from a Lightning Strike

Communication Lessons from a Lightning Strike

We were climbing out of the Denver International Airport on an overcast day with bumps typical of Denver.  I was flying from a speaking engagement in Keystone to another one in Atlanta and was engrossed in my work when…POP! Flash!  The noise and bright light came from...

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Tasting Scottish Whisky: What It Means to Your Team

Tasting Scottish Whisky: What It Means to Your Team

Scotland is known for fine woolens, shortbread, the heather-covered moors and single malt Scottish whisky. I'm not a single malt whisky drinker but as a visitor to Scotland for ten days, I decided to try two per day. If I was a teenager or student I would be loving...

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