Change. It isn’t always welcomed in the workplace. As they say, the only thing certain is change, and change brings uncertainty. Particularly in today’s environment, employees may wonder if they’ll have a job tomorrow with which to pay the mortgage, save for their kid’s education, or provide healthcare. Bosses may change, responsibilities could shift, workplaces can move. All these changes are unsettling and destabilizing, and that’s bad for productivity and morale. You may not be in control of the change, but as a manager, you can help employees navigate change. One of the most effective ways to guide your team through change is with transparent communication.

Why Transparency Matters
There are times when managers don’t have information to share. When that happens, we say, “No news is good news,” but, in fact, no news is just NO news. No information, vague updates, or hedging can trigger fear, speculation, and resistance. Instead, strive to communicate honestly and with clarity. Even if not all the answers are known, it’s better to admit that than to avoid the topic altogether. Saying, “We’re still figuring out some details, but here’s what we know right now,” fosters transparency.

Communicate Early and Often
In the hope of having all the answers, many managers wait too long to communicate during change. But silence creates a vacuum that rumors fill. Frequent check-ins, even brief ones, can prevent misinformation and keep the team aligned.

Two-Way Transparency
It’s not just about talking—it’s about listening. Encourage questions and feedback. Create safe spaces for employees to express concerns. This shows that you value their input and are committed to addressing their needs.

Be Human, Be Honest
Empathy is essential. Acknowledge the emotional side of change. Expressing understanding doesn’t mean showing weakness—it demonstrates leadership. Statements like, “I know this may be unsettling,” acknowledges employees’ feelings while keeping the conversation open.

Bottom Line
During periods of change, transparency is not optional, it’s essential. By communicating openly, frequently, and empathetically, managers build a resilient team ready to adapt and thrive.