by Shelley Row | Jun 14, 2022 | Communication skills, Employee Engagement, Neuroscience
Now more than ever, it’s time to motivate staff The recent LinkedIn Workforce Confidence Survey which canvasses roughly 5,000 US workforce members every two weeks noted a six-point drop in the optimism that employees felt about their employer’s business. While there...
by Shelley Row | May 17, 2022 | Communication skills
How to replace suppression phrases with validation to improve communication “You’re getting upset over nothing.” That’s what my boss told me after a particularly difficult project meeting where everything seemed to go wrong. I’m sure she meant well, but her words...
by Shelley Row | May 3, 2022 | Communication skills, Uncategorized
How to be a curious, not judgmental leader Walt Whitman said, “Be curious; not judgmental.” The word, curiosity, evokes a sense of openness and flexibility. That’s a good way to approach interpersonal communication. In my courses, we define the goal of communication...
by Shelley Row | May 10, 2021 | Emotional intelligence, Self-awareness
We’ve been talking about what it takes for your organization to run like a well-oiled machine. In our discussion the “oil” is communication skills. Previously, I wrote about three communication tips that grease the gears: listening skills, diffusing...
